The Valley Boys currently delivers only within the United Kingdom. Our products are printed and shipped through our local network of print partners to ensure timely and efficient delivery.
1. Delivery Times
Processing Time
Orders are typically processed within 1-3 business days from the order date. Since our products are custom-made upon ordering, production may vary depending on the specific item and print requirements.
Shipping Time
Delivery times depend on the selected shipping method at checkout:
- Standard Delivery: Typically 3-5 business days after production.
- Express Delivery: Typically 1-3 business days after production (when available).
Please note that delivery estimates are based on average processing and shipping times and may vary due to external factors, such as seasonal demand or unexpected delays from our delivery partners.
2. Shipping Rates
Shipping costs are calculated based on the item size, weight, and destination within the United Kingdom. The shipping fee will be displayed at checkout.
3. Tracking Information
Once your order has been shipped, you will receive a confirmation email containing a tracking link. Please allow up to 24 hours for the tracking information to update.
4. Delivery Issues and Address Accuracy
It is the customer’s responsibility to provide accurate delivery information. We are not liable for orders lost or undelivered due to incorrect or incomplete addresses provided during checkout. If you notice an error in your address, please contact us immediately at [email protected].
Delayed or Lost Deliveries
While we strive for timely delivery, unforeseen circumstances may occasionally cause delays. If your order is significantly delayed or lost, please contact us, and we will work with our delivery partners to investigate and resolve the issue.
5. Returns and Exchanges
As all products are custom-printed, we do not offer returns or exchanges unless the item arrives damaged or defective. For any issues with your product, please contact us within 7 days of receiving your order at [email protected], providing photos and a description of the issue.
You can see all returs and exchanges information here: https://shop.thevalleyboys.co.uk/refund_returns/
6. Additional Information
- Production Partners: We work with trusted partners for production and delivery, which enables faster, more eco-friendly delivery by producing items close to our customers.
- Sustainability: All our products are UK produces and that model reduces carbon emissions associated with shipping, helping us operate sustainably.
Contact Us
If you have any questions regarding our Delivery Policy, please reach out to us at:
The Valley Boys
Email: [email protected]